The Wellness Therapist is responsible for delivering a wide range of therapeutic treatments and wellness services designed to enhance the physical, mental, and emotional well-being of guests clients. This role involves tailoring treatments to individual needs, maintaining a calm and professional environment, and ensuring an exceptional guest experience that aligns with the organization’s wellness philosophy
MAIN RESPONSABILITIES_______________________________________
- Conduct consultations with clients to determine their specific needs and preferences.
- Perform a variety of spa treatments, including massages, facials, body scrubs, and other therapeutic services, ensuring a high standard of service delivery.
- Customize treatments based on individual client requirements and preferences.
- Maintain cleanliness and orderliness of treatment rooms and spa areas.
- Educate clients on the benefits of spa treatments and recommend appropriate products or follow-up treatments.
- Keep accurate records of guests' histories and treatment plans.
- Stay informed about new techniques, products, and industry trends.
- Uphold hygiene and sanitation standards following spa policies and regulations
- Collaborate with other spa team members to create a harmonious and positive work environment.
- Attend training sessions and workshops to continuously enhance skills and knowledge.
- Communication: Collaborate with the spa reception and other staff to ensure smooth operations. Relay client requests and preferences to the appropriate team members.
- Conflict Resolution: Address and resolve any client issues or complaints with professionalism and a focus on client satisfaction. Escalate unresolved issues to the Spa Manager as needed.
- Performs other related duties assigned by the superior.
SPECIFICATIONS________________________________________________
- Proven experience as a Spa Therapist or similar role.
- Certification or licensure in massage therapy or aesthetics.
- Strong understanding of various massage techniques, skincare treatments, and body therapies.
- Exceptional customer service and communication skills.
- Ability to work flexible hours, including evenings and weekends.
- Knowledge of spa products and their appropriate applications.
- High level of professionalism and a positive attitude.
- Physical stamina to perform spa treatments throughout the day.
- Knowledge of health and safety regulations.
JOB CHARACTERISTICS_________________________________________
Employee reports to the Wellness Manager or in their absence to the Wellness supervisor.
Work uniform is provided by the Company.
The working week is 40 hours, organized into 6 days per week during the seasonal months .
Employee will be provided with all the necessary means of work and with access to all the hotel systems that are necessary to perform their work efficiently.
