Company Description
Maslina Resort is situated in the stunning Maslinica Bay on Hvar Island, in an intimate environment not far from the famous city of Split, Croatia. Walking distance from the town of Stari Grad, which is one of the oldest in Europe, Maslina Resort stretches across two hectares of lush pine forest with the crystalline Adriatic Sea at your fingertips. A chic hideaway enveloped in rich history, untouched nature, culinary arts, and cultural heritage, Maslina Resort brings Mindful Luxury to Hvar Island.
Job Description
JOB PURPOSE_________________________________________________________
As the Villa Housekeeping Attendant, you will be responsible for the cleanliness, maintenance, and aesthetic upkeep of rooms, public areas, back areas, and the surroundings on a day-to-day basis. You will provide a memorable experience with an impeccably clean environment and have a prompt response to all requests made by the HOD or guest.
MAIN RESPONSIBILITIES_______________________________
- Perform thorough cleaning of assigned villas, including bedrooms, bathrooms, living areas, and kitchen, ensuring all areas are spotless and well-maintained.
- Dust, vacuum, sweep, mop, and polish floors to maintain a pristine appearance.
- Change linens and make beds to the highest standards of cleanliness and comfort.
- Clean and sanitize bathrooms, including toilets, showers, bathtubs, and sinks.
- Restock and replenish amenities, toiletries, and supplies in the villas.
- Ensure all appliances, fixtures, and equipment are in proper working condition.
- Report any maintenance issues or damages to the appropriate department.
- Handle guest requests and inquiries promptly and professionally.
- Maintain a friendly and professional demeanor while interacting with guests.
- Adhere to all safety and sanitation policies and procedures.
Qualifications
SPECIFICATIONS_____________________________________
- Previous experience in housekeeping or a similar role, preferably with a luxury property or high-end hospitality environment
- Strong attention to detail and the ability to maintain high cleanliness standards.
- Excellent organizational skills and the ability to prioritize tasks effectively.
- Knowledge of proper cleaning techniques and use of cleaning equipment
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent communication and interpersonal skills
- Flexibility to work weekends, holidays, and evenings as required
- Physical stamina and the ability to lift heavy objects and perform repetitive tasks
- Knowledge of health and safety regulations
- Mandatory knowledge of the English language
Additional Information
JOB CHARACTERISTICS_________________________________
- Work will be performed in different annexes of the resort.
- Independence of work is required at a high level; being capable of resolving problems or similar situations to the satisfaction of guests while protecting the values, standards, and rules of the company.
- The working schedule will be mainly done by the Villa Manager according to the necessary work; the supervisor will assist when possible.
- The working week will be 40 hours during the season; in case of overtime hours, they will be reallocated in the next week's days off or calculated for payout in cases of no possibility of reallocating.
- During low occupancy, the employee will have 2 days off; in case of high occupancy or situations that request that the employee be on-site, the day off will be reallocated to the next week or the next possible day.
- The employee reports and justifies all actions and duties to the Villa Manager; in case that is not possible, the HK Villa attendant responds to the General Manager
