Senior Villa Concierge

Company Description

Maslina Resort is situated in the stunning Maslinica Bay on Hvar Island, in an intimate environment not far from the famous city of Split, Croatia. Walking distance from the town of Stari Grad, which is one of the oldest in Europe, Maslina Resort stretches across two hectares of lush pine forest with the crystalline Adriatic Sea at your fingertips. A chic hideaway enveloped in rich history, untouched nature, culinary arts, and cultural heritage, Maslina Resort brings Mindful Luxury to Hvar Island.

Job Description

The Private Villa Concierge must assist the Villa Manager in all necessary tasks and provide outstanding service to Villa guests and other tasks connected to the Villa operation. The Villa Concierge  will maintain the workflow and tasks agreed upon in advance according to the direction, communication, and coordination of work with any other person or department involved and provide a smooth day-to-day operation. To provide our guests with a high-end luxury service and represent the property and its values. The Private Villa Concierge will be asked to work in other Departments when the Villas are not occupied, taking on the spirit of multitasking as part of Maslina’s philosophy.

MAIN RESPONSIBILITIES_______________________________

• Acting as a Butler for Villa guests with all service requirements
• Coordination of all activities for guests
• Taking care of guest profiling according to confirmed bookings, with updated information after check-out
• Driving guests to/from the property
• Carries out check-out in an efficient manner, offering luggage assistance and transportation. 
• Fully aware of Room Service and other menus; answer questions on menu selections; communicate with the kitchen regarding menu questions and product availability. 
• Conducts the in-room check-in process in a fast and efficient manner, following all the standards and liaising with bellmen for luggage delivery. 
• Takes care of the guest's requests and liaises with respective departments: laundry, wake-up calls, spa bookings, concierge and any special requests. 
• Fully conversant with accommodation features: layout, room type, location, décor, in-room facilities, and equipment
• Fully aware of operating procedures for all electrical and electronic equipment in the guest room and Villa
• Serves the guests in a calm, discrete, and courteous manner, respecting timing standards. 
• Pick up trays and clean tables as needed to ensure a clean dining area. 
• Maintain cleanliness of work areas, china, glass, etc., throughout the day
• Able to perform software operations like check-ins/check-outs, update profiles, room reservations, requests, apply payments, verify and adjust billing, activate room keys, process check-out, etc., with the hotel software or any additional software used in operations. 
• Coordinate with remaining team members and departments about maintenance and overall appearance of annexes and guests
• Inventory of all items once per month, including the opening and closing inventory
• When the manger/supervisor is not on-site, the PC must act in the frames given by the supervisor and perform all duties and tasks needed and requested. 
• To undergo all necessary training
• Understands and strictly adheres to the Rules & Regulations of the Company and the Hotel’s policy on Fire, Hygiene, Health, and Safety
• Carries out any other reasonable duties and responsibilities as assigned out of the list. 
• To pass all training successfully
• To help other operating departments while the Villa is not occupied
  
  

Qualifications

SPECIFICATIONS_____________________________________

• Competences requested for this position:
• Strong teamwork values, adaptability, ability to work under pressure, ability to multitask, fast learning, high level of business communication. 
• Advanced F&B knowledge in service and wine knowledge 
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively. 
• Attention to detail and a keen eye for cleanliness and maintenance standards. 
• Advanced MS Office skills
• Flexibility to work weekends, holidays, and evenings as required. 
• High school or university degree in tourism and hospitality
• Minimum knowledge of 2 languages (English is required)
• Work experience in 5* hotels or similar institutions, minimum 2 years

Additional Information

JOB CHARACTERISTICS_________________________________

• Work will be performed in different annexes of the Hotel, the main Hotel building, and the hotel office when needed. 
• If needed, the employee will accompany guests on boat transfers. 
• Work equipment required is provided by the company. 
• Independence of work is needed at a high level; being capable of resolving problems or similar situations to the satisfaction of guests while protecting the values, standards, and rules of the company. 
• The working schedule will be mainly done by the Villa Manager according to the necessary work; when possible, the PC will assist in coordinating with the F&B & Rooms department. 
• The working week will be 40 hours; in case of overtime hours, they will be reallocated in the next week’s days off. 
• During low occupancy, the employee will have 2 days off; in case of high occupancy or situations that request that the employee be on-site, the day off will be reallocated to the next week or the next possible day
• The employee reports and justifies all actions and duties to the Villa Manager; in case that is not possible, the PC responds to the Rooms Division Manager and the General Manager