Receptionist

Hvar, Croatia

Maslina Resort is a five-star Mindful Luxury retreat on the island of Hvar, where nature, heritage, and heartfelt service meet by the shores of Maslinica Bay near Stari Grad. Luxury is not defined by excess at Maslina, but by authenticity, awareness, and care — for our guests, our people, and our island home.

Joining our team means becoming part of a community that values curiosity, creativity, and growth. We work with intention, collaborate with respect, and celebrate individuality, because people are at the heart of everything we do.

If you are inspired by meaningful hospitality and wish to contribute to a story that combines mindfulness, innovation, and genuine connection, we invite you to join us and help shape the future of Mindful Luxury on Hvar.

Learn more here:

https://www.maslinaresort.com/

https://drive.google.com/drive/folders/1EphFBybmCnoI5mV8RveAlqdkf7PmpTGf?usp=share_link

For the upcoming season, we are looking for Receptionist!

What you’ll be doing in this role:

  • Delivering exceptional service from the moment guests arrive  
  • Managing smooth and efficient check-in and check-out procedures.
  • Processing guest payments and handling room assignments or changes.
  • Providing accurate information about hotel services, facilities, and local recommendations.
  • Recording and following up on guest requests, preferences, and special requirements.
  • Ensuring guest satisfaction by responding promptly to inquiries and resolving any concerns or complaints.
  • Communicating and coordinating with all hotel departments to ensure seamless service delivery.
  • Monitoring and replenishing front-office supplies.

We’re looking for someone who is:

  • Fluent in English, both written and spoken

  • Proactive, anticipating needs and taking initiative.

  • An excellent communicator, able to connect with guests and collaborate effectively with the team.

  • Organised and able to manage multiple tasks while prioritising urgent matters.

  • A natural problem-solver, calm and effective in unexpected situations.

  • A strong team player, committed to delivering outstanding guest experiences.

  • Guest-oriented, always looking for ways to enhance service quality.

  • Flexible

  • Eager to learn and grow, open to new knowledge and responsibilities.

What can you expect?

  • Competitive salary
  • Service charge
  • Provided accommodation in the city of Stari Grad
  • Meal in the staff canteen
  • Mediation on finding your winter engagement in other Relais & Chateaux properties in Europe or outside of Europe as well as in some of our other partner hotels
  • Opportunity to work in a multicultural and dynamic environment of the 5 * hotel
  • Personal and professional progress


Receptionist

Job description

Receptionist

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