Maslina Resort is a five-star Mindful Luxury retreat on the island of Hvar, where nature, heritage, and heartfelt service meet by the shores of Maslinica Bay near Stari Grad. Luxury is not defined by excess at Maslina, but by authenticity, awareness, and care — for our guests, our people, and our island home.
Joining our team means becoming part of a community that values curiosity, creativity, and growth. We work with intention, collaborate with respect, and celebrate individuality, because people are at the heart of everything we do.
If you are inspired by meaningful hospitality and wish to contribute to a story that combines mindfulness, innovation, and genuine connection, we invite you to join us and help shape the future of Mindful Luxury on Hvar.
Learn more here:
https://www.maslinaresort.com/
https://drive.google.com/drive/folders/1EphFBybmCnoI5mV8RveAlqdkf7PmpTGf?usp=share_link
For the upcoming season, we are looking for Guest Relations Agent!
What you’ll be doing in this role:
- Welcoming guests with warmth and professionalism, ensuring a memorable first impression.
- Providing information about resort services and handling guest inquiries and special requests.
- Coordinating with all departments to ensure smooth service delivery and guest satisfaction.
- Managing reservations (SPA, restaurants, transportation) and assisting with general hotel services.
- Handling guest complaints with care and resolving issues promptly.
Maintaining a clean, organized, and presentable reception and lobby area. - Answering and directing phone calls, managing mail, and performing basic administrative tasks.
- Keeping accurate records and supporting day-to-day reception operations as needed.
We’re looking for someone who is:
- Exceptional at building relationships and providing outstanding guest service.
- Motivated, proactive, and solution-oriented.
- An excellent communicator with strong listening skills and patience.
- Highly organized, able to manage multiple guest requests efficiently.
- Detail-focused with strong problem-solving abilities.
- A reliable team player committed to maintaining high service standards.
- Flexible
- Comfortable with basic computer applications (Excel, PowerPoint, Word).
- Fluent in English (both written and verbal); knowledge of additional languages is a plus.
What can you expect?
- Competitive salary
- Service charge
- Provided accommodation in the city of Stari Grad
- Meal in the staff canteen
- Mediation on finding your winter engagement in other Relais & Chateaux properties in Europe or outside of Europe as well as in some of our other partner hotels
- Opportunity to work in a multicultural and dynamic environment of the 5 * hotel
- Personal and professional progress
